Our Commitment To You
The Ambassador 10 Point Advantage:
1. Independent and Proud since 2003– We’ve been committed to the promotion of cycling in the community since we started in business. We live and work in Windsor, La Salle and Essex County and are committed to being a part of its success.
When you come into the store, know that everything you see and all that you experience is driven by our passion for cycling. We live and breathe bicycles and we want to pass on that passion to you. We work hard to select and deliver the products we feel represent the best the industry has to offer so that you will get the most from each and every bike ride.
2. Largest selection and best brands in Windsor and Essex County – Shop and buy with confidence, we have the largest selection, the biggest store and the best brands. All backed by a promise to get it right the first time or make it right if we make a mistake.
3. We have kids too – Kids are expensive enough already. We want to help make it a little easier for you with our kid’s bike trade up program. Bring back the bike within 2 years and we’ll give you a fair trade in price against a new bike for your little ripper.
5. Price Guarantee – If you find the same product for a lower price at an authorized Canadian dealer we will match that price (does not apply to sale or closeout items).
6. Amabassador Listens – We value your business, if you had a great experience then let us know, if you had a less than great experience then we definitely want to know. Your feedback helps us deliver the experience you expect and deserve from the premier bike shop in Windsor and Essex County.
7. Fun for Everyone! – We are committed to EVERY cyclist from kids to seniors and casual riders to racers. Visit our store and see the difference that shopping at a proper bike tore makes to your buying experience. We love bikes.
8. Relationship Building - Your purchase from Ambassador Bicycles marks the beginning of our relationship, not the end. Our staff is dedicated to ensuring that all of your cycling adventures are positive ones. We don’t only sell the best bicycles and accessories we also offer free advice, organize rides, host events and make a really good cup of coffee !! If we, or a product you purchase from us, fail to meet your expectations, please don’t hesitate to let us know.
9. 100% Satisfaction Guarantee - If you’re not satisfied with any product we sell (***bikes subject to special conditions) you can return or exchange it within 30 days with proof of purchase. Item must be in new, unused condition. Sorry, special order and close-out items are excluded.
*** Bicycles will be subject to inspection and a minimum 20% re-stocking fee. Final refund value will be determined by usage, overall condition, etc.***
10. Free Accessory Installation and Free Service - Most customers need a few extras with their new bike, such as a rack, fenders, lights, water bottle cages, or a computer. We will install all basic accessories you purchase the same day you buy your new bike, so you are ready to ride the minute your new bike leaves the store (Custom installs are not included).
Bring your bike to our service department within 90 days of purchase for your free Comprehensive Bike Check even if everything appears okay. This service can greatly extend the lifetime of certain components, i.e., wheels, bearings, chain, etc.
We will check and adjust the bearings in the wheels, headset, bottom bracket, true and tension wheels, tighten brake and shifter cables, inspect and check critical bolts in cranks, pedals, stem and bars.
After having the “New Bike Check” performed if something does need to be adjusted, it is free of charge for the first 2 years. Just bring the bike in and we’ll address the issue and get you on your way.
If you do NOT have the “New Bike Check” performed in the proper time frame, there is potential for damage to occur. If you have any issues with your new bike, please call us or bring your bike into our store so our expert mechanics can resolve the issue. Please do not attempt to make adjustments or perform repairs yourself as this could lead to additional labor charges, and in some cases, could void the manufacturer's warranty.
We will make every attempt to perform the New Bike Check within 48 hours. We want you back on your bike as quickly as possible, while still performing thorough service.